Success through Systems: Baldrige & QAPI

The new 2015-2018 American Health Care Association (AHCA) Quality Initiative is founded in two approaches known as the Baldrige Performance Excellence Criteria and Quality Assurance/Performance Improvement (QAPI).  In order to achieve and sustain the Quality Initiative goals and drive overall business success, an organization must engage in a systematic performance improvement model, such as Baldrige or QAPI.

AHCA has developed new resources to help members explore Baldrige. The Baldrige Fact Sheet provides a one-page introduction to this integrated management model.  Members should take eight minutes of their time and check out the Baldrige Overview Webinar where Courtney Bishnoi, Director of Quality and the Quality Award Program at AHCA, touches on key aspects of driving quality and business outcomes through Baldrige.

As facility teams review the goals of the new Quality Initiative as outlined in the Quality Initiative Fact Sheet, they should also consider the systems and processes they already have in place to support continuous improvement. Reflect on:

  • How the organization can further improve serving the customer who is recognized as the driver of the work of the organization;
  • Clarity of direction set by leadership to consistently deliver value;
  • Utilization of strategy to focus priorities;
  • Empowerment of motivated, willing and eager workforce to make decisions and suggest improvements;
  • Effectiveness of work processes that do not create rework;
  • Use of data to monitor progress and support decisions;
  • Whether the organization efforts are guided by the organization’s mission, vision and values.