Path to Excellence: Person-Centered Care

Person-centered care promotes choice, purpose and meaning in daily life. Person-centered care means that nursing facility residents are supported in achieving the level of physical, mental and psychosocial well-being that is individually practicable. The Advancing Excellence (AE) person-centered goal honors the importance of keeping the person at the center of the care planning and decision-making process. Care plans are living documents that are revised to reflect a person’s changing needs. Through person-centered care, staff places a premium on active listening and observing, so staff can adapt to each resident’s changing needs regardless of cognitive abilities.

The AE website offers a person centered care tracking tool.  The tool can be found here. The person centered care tracking tool can be utilized to log results from residents' Preference Satisfaction Interviews and record how their subsequent care plans address those preferences. The tool creates graphic displays indicating opportunities to fulfill residents' preferences, evaluate community trends, and calculates an overall Preference Congruence Quality Indicator and the percent of care plan meetings with key participants.