REGISTER TODAY: Quality, Compliance & Customer Engagement Program Scheduled for May 22nd

The current tide of the long term care profession is moving at a rapid pace.  With the recent passing of the “Protecting Access to Medicare Act of 2014” (H.R. 4302), coupled with CMS (Centers for Medicare & Medicaid Services) and OIG (Office of Inspector General) initiatives, long term care leaders must be prepared for transformation. The Affordable Care Act is driving a significant change in our payment system as providers move toward payment related to quality outcomes, regulatory compliance history and customer satisfaction.

Today’s consumers are focused on their care or the care of their family members and will increasingly rely on data to make health care decisions – deciding whether they want to come to your facility or stay in your facility.  As a leader, understanding the impact of information and how quality drives data are keys to success.   This one-day training will provide leaders with the tools to understand how data-driven decisions, based on quality metrics, survey compliance and financial history, as well as consumer engagement and satisfaction, will determine the way long term care providers operate in the near future.  Integral to quality is the impact of hospital readmissions, falls, infection control and pain management.  Attendees will leave with an understanding of how to manage key challenges in their facility by applying effective leadership strategies to implement change and improve the quality of their operations.

Three Pillars of LTC Strategy: Quality, Compliance & Customer Engagement, presented by Lisa A. Thomson, LNHA, Vice President of Strategic Initiatives with Pathway Health Services, is scheduled for May 22nd at the DoubleTree by Hilton Hotel Richmond - Midlothian.  REGISTER ONLINE TODAY.