Updated Resident Rights Posters & Medicare & Medicaid Information Notices Available

In recent months we have become aware of several facilities that were surveyed and cited because they did not have information related to Medicare and Medicaid benefits and coverage for nursing facility services prominently displayed to comply with guidance on F-156:

§483.10(b)(10) -- The facility must prominently display in the facility written information, and provide to residents and applicants for admission oral and written information about how to apply for and use Medicare and Medicaid benefits, and how to receive refunds for previous payments covered by such benefits.

Since information on how to apply for Medicare and Medicaid benefits is not covered in the Resident Rights poster and there does not appear to be a commercial poster that would meet the requirement, VHCA and VANHA have developed a sample document as written information that facilities can “prominently display” in their buildings which satisfies the requirement in the F156 guidance.

In addition, updated Resident Rights posters are also available. According to the Office of Licensure and Certification, until the Nursing Home regulations are revised, the poster in its current form (which is considered the “universal poster”) meets the intent of the regulation.  However, if for some reason the facility chooses to craft its own poster and not use the universal poster, then the name of the complaint coordinator of the OLC and telephone number must be included.  VHCA has provided copies to the State Ombudsman who will distribute the Residents Rights posters to facilities through local Ombudsmen.

If you have not yet received a copy of the Residents Rights poster or the Medicare & Medicaid Information notice, please contact Kathy Robertson in the VHCA office at kathy.robertson@vhca.org.