Assisted Living Staffing Report Available

The National Center for Assisted Living (NCAL) has released results from two surveys indicating that 91 percent of assisted living providers responding to the survey measuring resident and family satisfaction levels report that 71 percent of staff remained working at the same community in 2011.  The statistics are from the NCAL 2012 Assisted Living Performance Measures Survey, which was limited to NCAL members.  The second survey was the NCAL 2011 Assisted Living Staff Vacancy, Retention, and Turnover Survey (VRT) which fielded responses from NCAL, Leading Age, American Seniors Housing Association, and Assisted Living Federation of America members.  This is the third consecutive year NCAL has issued these reports which together cover 10 performance measure areas that are key to delivering high quality care.

This year, the Performance Measures Survey contained additional questions about employee programs that may help staff stability.  Ninety-eight percent of participants reported having formal ongoing employee training. Slightly more than 75 percent of respondents had employee recognition programs while 60 percent had an employee assistance program.  The VRT survey covers retention, vacancy and turnover rate for five job categories and 16 job positions.  The overall retention rate for all assisted living employees was 71 percent, overall turnover rate 25 percent and overall vacancy rate was 2 percent.  The category with highest retention rate was Administrative and Management at 84 percent; food services category had the lowest retention at 72 percent.  For a copy of the reports contact Lisa Gluckstern.