Demonstrate Quality: Participate in Two NCAL Online Surveys

The National Center for Assisted Living (NCAL) encourages members to spend a few minutes to complete two online surveys as part of its third annual Performance Measurement Initiative.

The two online surveys are the Performance Measures Survey and the Employee Vacancy, Retention, and Turnover (VRT) Survey.

The goal of these surveys is to produce reports that convey to consumers and policy makers the assisted living profession’s commitment to delivering quality care to residents.

The Performance Measures Survey includes questions about how providers evaluate their quality of care and services in nine areas of operation. This year, NCAL’s Quality Committee added nine questions about workforce. Most of the questions require “yes” or “no” responses and should take participants approximately 15 minutes to complete.

The VRT Survey focuses on one performance measure—staff retention. The VRT requires providers to insert numbers related to staff vacancies, retention, and turnover.

The Performance Measurement Initiative was established in 2010 to help the profession assess and improve the quality of care and quality of life for residents in assisted living.

Data collection for these two surveys will close on May 4.  NCAL will analyze the data and produce reports to provide benchmarks for residents, family members, state and federal policy makers, and providers.

Individual provider data is kept confidential. The data will be used in aggregate form only, without any identifying information.

These surveys are featured prominently on NCAL’s home page. If you have any questions, please contact Dave Kyllo at