Important Phone Number Changes for Palmetto GBA

Palmetto GBA has announced that beginning on October 1, 2013, all J11 Part A, Part B, Home Health and Hospice providers, including nursing facilities, will have one telephone number to call for all inquiries. Palmetto indicates that the goal of this change is to increase first call resolutions for providers.

As of October 1st, the new telephone number will be 855.696.0705. Providers will dial this number for the following:

  • Electronic Data Interchange (EDI)
  • Interactive Voice Response (IVR)
  • Provider Contact Center (PCC)

Calls will initiate in the Interactive Voice Response unit. If the call cannot be completed in the IVR, the call will be routed to a Customer Service Advocate (CSA) based on provider type.

If the CSA needs additional assistance from a functional area, they will be able to consult with the supporting area during the call. The functional areas include Finance, Provider Enrollment, Medical Review, Redeterminations, Reopening Requests and Claims.

All calls for Provider Enrollment and Telephone Reopening requests will be handled through this one number, beginning October 1, 2013.

Please do not attempt to call 855.696.0705 until October 1, 2013.  The current contact numbers will be terminated once the new telephone number is activated. The change does not affect fax numbers.